FAQ

All our cakes are baked fresh by local bakeries. Most of the time they require at least 72 hours’ notice to be able to prepare your cake. Please note that some of the bakeries may be closed on Sundays or Mondays. If you place an order on Tuesday, your cake will be delivered on Friday. If you have questions please call us at 1-866-527-5244.

Since the cakes are baked fresh for the delivery date, the bakery will contact the recipient to arrange delivery time so there is someone home at the time of the delivery.

Since the nature of the fresh cake your gift cannot be a complete surprise. The bakery will have to contact the recipient and set up a time for the delivery and to make sure there is someone there to receive the gift. We can keep the gift a partial surprise by saying they have a special delivery.

No, we cannot leave bakery items outside. We must ensure the recipient is home. Unfortunately because we cannot control the weather conditions, bakery items will spoil on a hot or humid day. There is also a chance of theft or damage if left outside.

Most of the time weekend delivery is not a problem. However for some smaller towns and rural areas we may not have a baker available during the weekend. Please check with us for details as well as for information on Sunday and Holiday delivery in your city or town.

Yes you can, however the cake will be delivered by the bakery and the flowers will be delivered by the flower company.

At this time we only offer standard cake designs similar to the photos shown on our website. Each bakery has their own special touch how they decorate their cakes.

We are able to add a name to your cake such as “Happy Birthday Emily” or “Happy Anniversary Mom and Dad”. However at this time we cannot accommodate long special messages.

We are working on this option. Please contact us with the recipient’s address to find out if these specialty cakes are available in the requested town/city.

At this time we are not able to accommodate your request to add candles to the cake order.

Cake delivery is available in most cities and towns. However, there are some rural areas that require extra effort or distance to deliver your cake which may require extra delivery charge. Please check with us if you know that the delivery address is in a remote area.

Each cake designer has their own special touch to add to the cake, therefore it will be slightly different from the picture you see. Our bakers will do their best to bake the nicest cakes with the best quality ingredients available. They always do fabulous flavorful and beautiful cakes.

Yes, however we require 72 hours / 3 days notice to cancel a cake order. The labor and preparation of making the cake requires that time frame.

Yes, you can change the delivery address for your cake only as long as it is within the same city/town within Canada and within the same delivery area and you must notify us of the address change at least 1 day prior to the delivery.

The Flower Bouquet will be hand delivered the gift basket will be shipped, therefore they cannot be delivered together. Same applies for Cakes, and Gift Baskets, or Cakes and Flower orders.